Clear agreements,
in plain language.
Last updated: 15 October 2026
These terms apply to every order you place as a consumer on ayr.amsterdam. We have kept them as short and clear as we could. If you still have a question after reading them, just e-mail us. In case of any difference between this translation and the Dutch version, the Dutch version prevails.
1. Who we are
The webshop ayr.amsterdam is run by:
- AYR Studio B.V., trading as AYR
- Amsterdam, the Netherlands
- Chamber of Commerce (KvK) no. 42175249
- VAT id NL870041605B01
- E-mail info@ayr.amsterdam
- Phone +31 20 550 0006
2. What these terms cover
These terms apply to all offers and agreements between AYR and you as a consumer through the webshop. For business customers and for bespoke work (such as an Architrave commission) we make separate agreements in the quote.
By placing an order you accept these terms. We may change them; an order is governed by the version shown on the site at the time of ordering.
3. Our offer and prices
All prices on the site are in euros and include VAT. Any costs for delivery or installation are listed separately and shown in the summary before you pay.
We make our covers by hand from solid wood. Colour and grain therefore differ from cover to cover; photos on the site give an impression, not an exact rendering. An obvious mistake in a price or description does not bind us.
4. Ordering and payment
Your order is final once you have completed the payment. You receive a confirmation by e-mail. Payment runs through Mollie, with iDEAL, Bancontact, credit card and Apple Pay among others. We never see your payment details.
If a payment does not arrive, no agreement is formed and we do not make your cover.
5. Does the cover fit your air conditioner?
Our covers come in one size. On the site you can check by model or by dimensions whether your indoor unit fits underneath. That check is an aid based on manufacturer data; when in doubt, measure your unit yourself. Choosing the right cover is your responsibility. If it does not fit, you can return it within the cooling-off period (see section 7).
6. Delivery, collection and installation
We make every cover to order in our atelier in Amsterdam. Delivery takes four to six weeks after your payment. If it takes longer, we let you know; if it takes more than 30 days beyond the agreed period, you may cancel the order free of charge and get your money back.
When ordering you choose delivery, collection at our atelier, or delivery with installation. With installation we mount the cover on the wall around your existing air conditioner, at a time we plan together. The risk of damage or loss passes to you once the cover has been delivered to you or collected by you.
Installation involves drilling into the wall. You make sure there are no pipes or cables above your air conditioner, or you tell us beforehand. Damage from unreported pipes or cables is not our responsibility.
7. Cooling-off period: 14 days
You may return a cover within 14 days of receiving it without giving a reason. Let us know by e-mail within that period; you may use the model withdrawal form below, but you do not have to. Then send the cover back within 14 days, complete, undamaged and where possible in its original packaging. You bear the cost of returning it.
You may inspect and assess the cover as you would in a shop. If it has been used beyond that, for example with screw holes, scratches or after mounting, we may deduct the loss in value.
We refund the full purchase price, including standard delivery costs, within 14 days of receiving your notice, using the same payment method. We may wait until we have the cover back or you have shown that you sent it.
Exceptions: the cooling-off period does not apply to covers made to your specifications (bespoke work), nor to installation work already carried out with your consent. In that case we refund only the part of the installation fee not yet performed.
8. Warranty and complaints
You are entitled to a product that is fit for purpose. That statutory right stands apart from our own warranty. In addition we give a 10-year warranty on the finish and construction of the cover under normal indoor use. The warranty does not cover damage from moisture, misuse, your own modifications or the natural colour change of wood.
If something is wrong, e-mail us a photo and your order number. We reply within 14 days and resolve it by repairing, replacing or, if neither is possible, cancelling the purchase.
9. Your air conditioner
The cover hangs on the wall and does not touch the air conditioner. Our covers are designed around the unit's airflow, but we are not the installer of your air conditioner and give no warranty on its operation. Follow the manufacturer's instructions and keep the filter reachable; the cover lifts off the bracket without tools for that.
10. Liability
Our liability is limited to the amount you paid for the order, except in case of intent or deliberate recklessness on our part and except where the law prescribes wider liability. We are not liable for damage caused by mounting the cover yourself in a way other than described in the manual.
11. Privacy
How we handle your data is set out in our privacy statement at ayr.amsterdam/en/privacy.
12. Applicable law and disputes
Dutch law applies to these terms. If we cannot resolve a dispute together, you may bring it before the competent court in the Netherlands. As a consumer you may also choose the court of your own place of residence.
Model withdrawal form
To AYR Studio B.V., Amsterdam, info@ayr.amsterdam: I hereby give notice that I withdraw from my contract of sale of the following goods: [description and order number]. Ordered on [date], received on [date]. Name and address of consumer: [name, address]. Date: [date]. Signature (only if this form is notified on paper).